Support Center for the SignoWise Google Plugin

Last Updated: November 28, 2025

How We Can Help

This page is the primary support destination for the SignoWise Online Google Docs add-on listed in the Google Workspace Marketplace. Use it whenever you need assistance with installing the add-on, adding signature fields to documents or sending documents for signature.

  • Installation and authorization guidance
  • Sending documents to the SignoWise service
  • Troubleshooting signature placeholder insertion
  • Understanding billing, privacy, and security practices

Self-Service Checklist

Before contacting the team, please confirm the following:

  1. You are signed in with the Google account that installed the add-on
  2. Your browser allows pop-ups for docs.google.com
  3. The store name is configured inside the add-on settings
  4. You have the necessary rights to send the selected document for signature
  5. Your network allows outbound HTTPS traffic to *.signowise.com

Common Issues and Quick Fixes

  • Authorization errors: Re-open the add-on sidebar, click "Authorize," and ensure all requested scopes are granted.
  • Missing signature placeholders: Confirm the active Google Doc is editable and that images are not blocked by an editor add-on.
  • Document not sent: Make sure the document contains less than 20 MB of content and that the recipient email address is valid.
  • SignoWise page not loading: Clear browser cache or open the link in an incognito window to rule out conflicting extensions.

Contact the Support Team

Support is provided by Cursor Insight Hungary Kft. on a best-effort basis. We answer messages Monday through Friday, 9:00–17:00 CET (excluding Hungarian public holidays).

Email: [email protected]

Website: https://cursorinsight.com

When contacting us, please include screenshots, the Google Doc URL (if sharing is permitted), the time of the incident, and any error messages shown in the sidebar or logs.

Response Targets

  • Critical (service unavailable): Initial reply within 1 business day, workaround shared as quickly as possible.
  • High (work blocked for multiple users): Response within 3 business day.
  • Normal (how-to questions, styling feedback): Response within 5 business days.

These are targets, not contractual SLAs; real response times may vary based on current ticket volume.

Information to Include in a Ticket

Providing details upfront helps us resolve issues faster:

  • Google Workspace domain and user email
  • Document title and approximate size
  • Steps taken before the issue occurred
  • Exact error text or screenshot
  • Browser and operating system version

Release Notes and Maintenance

Feature updates and bug fixes are rolled out through Google's automatic add-on update mechanism.

Useful Links